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Hello .... good night. All right?
Searchanise installed in my Magento store.
Seems like a great extenssão. I really want to sign the PRO version.
But when I click on the "magnifying glass" and go to a page with the search results they are not as relevant as the pop-up version.
An example ... have several "embalagem para bolo" (packing cake) registered on my site, however, the result of seek page is irrelevant.
How to improve it?
Am I doing something wrong?
..already released the cache, reindex my store and etc.
Very await a return.
Thank you for contacting Searchanise.
The regular store search engine uses different search algorithms comparing to Searchanise algorithms, that is why the results may differ.
Please check if Full-text search is enabled on the System -> Configuration -> SEARCHANISE -> Settings page of the administration panel of your store.
Hope this will help you.
Hello, good morning. Thanks for the answer.
This problem has improved. I am now with another big problem.
Unfortunately, the product is impossible to be used.
The search is disabled regularly in minutes. I get the error below and I have to manually re-index. However, short-lived and happen again.
Oops, something went wrong. We are already fixing this issue.
Sorry for the inconvenience.
The regular store search is used at the moment.
I really want to use the product of you and of course pay the Pro version.
We are sorry to hear that you faced the issue. Please refer to our answer that we sent you in a private message to your email.