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Cant able install this extension on magento

I have install this extension on my test site and main site but i m no able to use even though the product are less than 15. And also it isnt showing any thing to update . I wanted to buy this product. Also isnt there any live chat to solve problem like it. It would be great to hear soon.

Dear Prabhat,

Thank you for contacting Searchanise.

I am afraid, we do not provide support via live chat. Please feel free to answer this email if you have any question to ask.

As we can see instant search widget works properly in your store (please have a look at the screenshot attached). Searchanise control panel is available on the Catalog > Searchanise page of your Magento admin panel. If you mean something else, please clarify it in more detail.

Thank you.

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