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Need extended license for sandbox environment

Hello, we have an issue with searchanize on our production site, but we cannot debug it on production. It has to be debugged on our development site.


Unfortunately, the license key on the dev site has expired, so we can't debug anything.


It is standard to provide a sandbox for testing & development for any piece of software. What does Searchanize offer for this purpose? This quite literally may be a deal breaker for us, because, again, our site is too big to be testing on production.


Please advise.

Dear Alex,

Thank you for message.

We extended the trial period for you. Please click Force re-indexation and check the results.

Thank you.

 

Hello, we moved our dev environment from dev2.thedjhookup.com to qa.thedjhookup.com & our sandbox extension stopped working.


Could you help us restore this?

Following up. Please advise what needs to happen for us to get an extended trial on our updated qa.thedjhookup.com url?


ty in advance.

This is my 3rd follow up in this thread.

I've also tweeted at  your company.

I also started a new ticket.


We are absolutely stuck and cannot release our mobile site until this gets resolved.

What needs to happen for us to get support on this issue?

Dear Alex,


Please contact us at feedback@searchanise.com and we will be glad to assist you.


Thank you.