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Admin Panel Integration doesn't work, index.php?dispatch=signin.signin returns 503 - system error

I developed a searchanise integration for Odoo, and deployed it on https://www.minimumfax.com


I already deployed the same integration on another project, and the admin panel integration was working perfectly, I was able to load the admin widget and do all the operations (e.g. buying the pro version).

Today i've deployed the integration on the linked site and; while the search itself works fine; the admin panel integration doesn't work: the init script is executed, I see the searchanise loading spinner, but one of the pieces requested by the init script returns 503 - system error. Here is the request that fails:


Request:

POST https://www.searchanise.com/index.php?dispatch=signin.signin&private_key=<redacted>&from_url=https%3A//www.minimumfax.com/searchanise/admin

 

Request headers:

Host: www.searchanise.com
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en,it;q=0.5
Accept-Encoding: gzip, deflate, br
Referer: https://www.minimumfax.com/searchanise/admin
Content-Type: application/x-www-form-urlencoded
Content-Length: 635
Connection: keep-alive
Upgrade-Insecure-Requests: 1

 

query string:

dispatch=signin.signin
private_key=<redacted>
from_url=https://www.minimumfax.com/searchanise/admin

 

Form data:

USER_DATA[PrivateKey]	<redacted>
USER_DATA[ConnectLink]	https://www.minimumfax.com/searchanise/connect
USER_DATA[AddonStatus]	enabled
USER_ENGINES_DATA[0][PrivateKey]	<redacted>
USER_ENGINES_DATA[0][LangCode]	IT
USER_ENGINES_DATA[0][Name]	Italian+bookstore
USER_ENGINES_DATA[0][ExportStatus]	sent
USER_ENGINES_DATA[0][LastRequest]	2017-05-30+13:32:34
USER_ENGINES_DATA[0][PriceFormat][decimals]	2
USER_ENGINES_DATA[0][PriceFormat][decimals_separator]	%2C
USER_ENGINES_DATA[0][PriceFormat][thousands_separator]	.

 
Can you suggest what could be the problem?

Dear Leonardo,


We are sorry to hear that you experience this issue. We have forwarded your request to our software architects. We will contact you as soon as they examine the issue.


Thank you.

Hello Alexey,
Thanks for your reply.

I tried opening it again today, without chaning anything code-wise, and the admin panel is now working. Maybe it was a temporary issue?

 

Dear Leonardo,


We are glad to hear the the issue is resolved for you. Unfortunately, our software architects have not examined this issue yet. Most probably it was temporary issue. Please let us know when the issue occurs again so our software architects can examine it in more detail.


Thank you.

Hi guys,
I have the same issue again, could you check what's happening?

It occurrs on two domains I manage: www.minimumfax.com (api key **********) www.itmyit.com (api key *********)

Dear Leonardo,


We have forwarded your request to our software architects and will contact you as soon as we get any results.

Dear Leonardo,


Thank you for your time and patience.


Please create closed ticket in our portal and provide temporary FTP access to your server so our software architects can examine the issue in detail.


Thank you.

I cannot open a FTP server for your developers, and even if I could it would not do anything, my integration widget is a python module for a python ERP (Odoo) and the software running it is running in a docker container.

I can provide the source code to the python api wrapper for the searchanise APIs I wrote, and of the odoo module that handles product synchronization and search; I'm also am available for some real-time tests and whatever your developers may need to debug the issue; maybe coordinating via chat or any other more immediate communication platform than this support forum.

Also note that the admin wiget is now partially working: it loads and shows everything, but full text search preview and other parts don't work.

Dear Leonardo,


Thank you for your reply.


Could you please provide access credentials to admin panel of your store in a separate ticket so our software architects can examine the issue? Unfortunately, our software architects cannot examine the issue without access to operating store.


Thank you.

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