Start a new topic

Installation problem

I followed the procedures and performed the installation through magento connect, but when trying to access I see the following problem. 


SQLSTATE[42S02]: Base table or view not found: 1146 Table 'esr_homologa.searchanise_config' doesn't exist, query was: SELECT COUNT(*) FROM `searchanise_config` AS `main_table` WHERE (`path` = 'se_export_status') AND (`scope` = 'stores') AND (`scope_id` = '7')


link: http://eusouhithomologa-dev.magemojo.io/


We already have contract with you for the old site and we are trying to put the searchnise into our new one.


Can you help me, please?

 

Osvaldo

Hi Osavaldo,


Thank you for letting us know about the issue.


Could you please re-send your request to feedback@searchanise.com with the attached access to your store? We'll need it to check the issue.


Please provide us with the access to the admin panel of your store and the FTP/SSH access to the server where your store is installed. Create a plain text file on your local computer, fill it with the access credentials and send it to feedback@searchanise.com.


We'll be wating for you getting back.


Angelina

Thank you for your support.

 

I initially want this module to be installed only in my development environment which is:

 

http://eusouhithomologa-dev.magemojo.io

 

The accesses are:

************

 

ftp and ssh

 

************

 

I need you to inform me what IP address your connection will leave so I can add it to my list of allowed IPs, can you inform me please?

 

 

After I test the module and approve it there will definitely migrate to my production environment which is www.eusouhit.com.


sorry correct ftp and ssh access:


***********

Thank you for the provided access Osvaldo. We've replied to you in a private ticket.


Angelina

Hello good day.

 

Do you have any updates on the progress of my request, please?

 

Thank you.

We have replied to you in a private ticket.

Login or Signup to post a comment