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Connect store to searchanise

Hello,

Yesterday after the renewal was charged into my paypal. I am getting error with a button showing "CONNECT STORE TO SEARCHANISE" (screenshot attached).


How do I solve this issue?



Regards,

Hi,


Unfortunately, we failed to reproduce the issue in your store. Do you still need any assistance with that?

Yes, we need assistance with that, and its sad that I could not find anyother medium to ask for support. 


Searchanise just stopped working and still seeing same error. 


How can I get support for this?

Okey, how long do I have to wait till I get my reply?

Hi,


We  need to know your FTP and admin panel access information to examine the  problem in detail on your server. Please create a plain text file on  your local computer and fill it with the access credentials. Then reply  send an e-mail to feedback@searchanise.com with attaching your file.


Thank you.

Hello,

It has become a week since i provided you guys with login details. 


Still the issue is not solved. 


Do i entitle for any response? Please update. 



Regards,

Hello!


We have forwarded information about this issue to our developers. We will contact you in the appropriate ticket.


Thank you.

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