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a lot of our products have model codes (alphanumeric) with some containing dashes and slashes "-" & "/"
if the customer forgets to add this then the exact product is not found - anyway to exclude these characters?
product title "ff0264/s"
query : 0264 = match
query: f0264 = match
query: 0264s = no match
product title "carlo-02"
query: carlo = match
query: arlo = match
query: carlo02 = no match
I have tried adding these as stop words, but suspect this is not whats its designed for
We can recommend you to use the Synonyms feature for that: https://help.searchanise.com/support/solutions/articles/11000044951-how-and-when-to-add-synonyms.
If you have any further questions feel free to contact us.
Thanks for the update, but sadly this isn't going to work - we have 18k products for search, this would mean creating synonym for 75% of them... :(
Seems to be a issue for a lot of search products we've trialled - they either have special handling for characters like "/", "-", apostrophes, colons, spaces etc, or they're treated with equal relevance.
We need to discuss your request with our developers and will get back to you a bit later.
Thank you for your time and patience.
Could you please provide address of your store?