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Search yielding a black page as a result


When I use the search on our website everything works fine initially. If we press enter, to get all the results, it loads a new page and shows all the results on that page.

Howerver, if I press the search icon once more and try to add new text or just delete whatever was already entered, it loads onto a blank page automatically and does not allow us to perform another search.

Please Advise.

Thank you.


To fix your issue we need to have an access to your storefront.

 Soon, you will receive an e-mail from Shopify with access request from Searchanise. Confirm it to let our developers fix your issue.

Please, notify us when you've accepted the request.

If you haven't received the letter, then go to your Shopify admin panel → Settings → Account. There will be a form with the same access request.

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