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No Search Results Showing in Navigation Main Menu


When one of the collection tabs in the main menu is clicked, no search results show at all. The tags are all in place, but no products shows. This only happens when Navigation through "redirecting Shopify collections links" is enabled. When 'no navigation' is enabled, the search results show as normal.

See attached jpg.

Please advise. Thanks.


To fix your issue we need to have an access to your storefront.

Soon, you will receive an e-mail from Shopify with access request from Searchanise. Confirm it to let our developers fix your issue.

Please, notify us when you've accepted the request.

If you haven't received the letter, then go to your Shopify admin panel → Settings → Account. There will be a form with the same access request.


We have now approved Searchanise access to our Shopify backend, as requested. Please let us know when the work has been completed. Thanks. 


We have removed the value of the Filter collection with tags (optional) setting on the editing navigation item page and the issue seems to be resolved. Please do the same changes for the remaining navigation items and check the results.

Thank you.

OK Thanks....This has resolved the issue. 

You are welcome. We are glad to assist you.

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