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Images don't show on the result page

Hello,


We have installed Searchanise addon (1.0.7) from the Marketplace on the new Magento (2.3.3) installation. On the Searchanise result page, all images are empty because you try to add the "/pub/" directory. POC: https://gyazo.com/44ed5adf894599fb9abcc2b087fdecdb 

➜  ~ curl -IsL http://teststore2.host321.net/pub/media/catalog/product/cache/c4d9e24c3c93fb9b426e67a2cabddd53/m/b/mb01-blue-0.jpg | grep HTTP
HTTP/1.1 404 Not Found
➜  ~ curl -IsL http://teststore2.host321.net/media/catalog/product/cache/c4d9e24c3c93fb9b426e67a2cabddd53/m/b/mb01-blue-0.jpg | grep HTTP
HTTP/1.1 200 OK
➜  ~

In case we remove Searcanise addon, the result page is working fine :(


 

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AWS Cloud hosting for CS-Cart, Multi-Vendor, and Magento

by Simtech Development - AWS and CS-Cart certified hosting provider

free installation & migration | free 24/7 server monitoring | free daily backups | free SSL | and more...

Hi,


There is no such well-known issue in Searchanise so the issue requires examination on your server. Feel free to provide temporary SSH and admin panel credentials in a private ticket and we will be glad to assist you.


Thank you.

Hi,


Unfortunately, I haven't found the way how to create a "private ticket" on your "Searchanise: Help portal" service. Can you show me how to do it or give me a link to the manual?


---

AWS Cloud hosting for CS-Cart, Multi-Vendor, and Magento

by Simtech Development - AWS and CS-Cart certified hosting provider

free installation & migration | free 24/7 server monitoring | free daily backups | free SSL | and more...

Hi,


You should send an e-mail to the feedback@searchanise.com address with all the necessary information.

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