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My search results page does not show all matches

Hi,


My search results page does not show all matches, eg. https://www.hatton-jewellers.com/catalogsearch/result/?order=price&dir=desc&q=rolex is missing all of the "rolex" items from https://www.hatton-jewellers.com/watches.html.


From the settings, I cannot see why these products would be missed.


The results returned for that search term seem to fluctuate. Sometimes it can be 10 items, sometimes less. This seems to change every few hours.


Can you advise where the problem lies? The indexer seems to be running and no errors are visible.

Hi,


In order to fix it we need SSH access to your server. Please create a plain text file on your local computer and fill it with the access credentials. Then create a private ticket  with attaching your file.


Thank you.

Hi,


Sorry, we won't be able to provide you with SSH access. What steps can you recommend we try ourselves?

Hello!


Unfortunately, it is hard to determine the cause of the issue without access to server and admin panel of the store. The issue can be caused by errors which occur during product import.


Thank you.

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