Start a new topic

Categories not loading with Smart Navigation in Bigcommerce

Hi there

I have Smart Navigation enabled on my Bigcommerce Store (stencil theme). I have followed the installation process carefully and correctly.

But now, when I click one of these categories on my sidebar:


I get an eternally stuck loading screen:


Sometimes it works, but generally it doesn't. I have tried Chrome and Safari.

See for yourself on the site.

Thank you



If you still need our assistance or have questions, please contact us at or through the sticky Help button on the bottom right of your Searchanise control panel.

Thank you.

Login or Signup to post a comment